Live chat is a popular customer service tool that allows businesses to communicate with their website visitors in real-time. It provides a convenient and easy way for customers to get quick answers to their questions, and can help improve customer satisfaction and loyalty. Before going any further with this article, we’d love to plug our incredible proprietary, in-house built live chat network called Elite Chat.
Elite Chat is a live chat service that can be easily integrated into any website. It features a user-friendly interface, customizable chat widgets, and a variety of helpful features such as automatic greetings, automated responses, and the ability to transfer chats to other agents. Additionally, Elite Chat also has the ability to integrate with popular CRM and helpdesk software, allowing for seamless customer communication and support.
While Elite Chat is absolutely amazing (And we may be a little biased, haha), our intention behind writing this article is to address some of the amazing benefits that live chat offers out of box regardless of the brand.